Legal

Privacy Policy

Last Updated: February 15, 2026

1. Introduction

Telebria, LLC ("Telebria," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our websites, products, and services, including DocuSeller, SmartAssist for PM, and all related services (collectively, the "Services"). By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

We may collect the following categories of information: Personal Information: Name, email address, phone number, company name, job title, and billing address provided when you create an account, request a demo, or contact us. Account Data: Login credentials, account preferences, and settings associated with your use of our Services. Usage Data: Information about how you interact with our Services, including pages visited, features used, actions taken, timestamps, referring URLs, and device information (browser type, operating system, screen resolution). Business Data: Data you input into our platforms, including association records, document content, workflow configurations, and order information. This data is owned by you and processed by us solely to provide the Services. Communication Data: Records of correspondence when you contact us for support, sales inquiries, or feedback. Payment Information: Payment card details and billing information processed through our PCI-compliant payment processor (Stripe). We do not store complete credit card numbers on our servers. Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies as described in the Cookies section below.

3. How We Use Your Information

We use the information we collect for the following purposes: Service Delivery: To provide, operate, maintain, and improve our Services, including processing transactions, generating documents, and running AI-powered features. Account Management: To create and manage your account, authenticate your identity, and provide customer support. Communication: To send you transactional emails (order confirmations, service updates), respond to inquiries, and provide technical support. Analytics and Improvement: To analyze usage patterns, diagnose technical issues, and improve the functionality, performance, and user experience of our Services. Security: To detect, prevent, and respond to fraud, unauthorized access, and other security threats. Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests. Marketing (with consent): To send promotional communications about our products and services. You may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances: Service Providers: We share information with trusted third-party vendors who assist us in operating our Services, including market-leading enterprise cloud hosting providers, payment processors (Stripe), email delivery services, and analytics tools. These providers are contractually obligated to protect your data. Business Partners: When you use our platform through a community management company partner, certain data may be shared with that partner as necessary to fulfill document orders and provide services. Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control. With Your Consent: We may share your information for any other purpose with your explicit consent. SMS/Text Messaging Data: When you use our SmartAssist SMS services, we collect your mobile phone number to send identity verification codes and to provide AI-powered conversational support via text message. Your mobile phone number and SMS opt-in data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. SMS data is used solely for the purpose of delivering the requested service. Standard message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any message.

5. Data Security

We implement industry-standard security measures to protect your information, including: - 256-bit TLS encryption for data in transit - AES-256 encryption for data at rest - Enterprise-grade cloud infrastructure hosted on industry-leading platforms - PCI DSS compliant payment processing - Role-based access controls and multi-factor authentication - Regular security audits and vulnerability assessments - Data stored in secure, US-based data centers with daily backups - Comprehensive audit trails for all data access and modifications While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected parties in the event of a data breach as required by applicable law.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information: Access: You may request a copy of the personal information we hold about you. Correction: You may request that we correct inaccurate or incomplete personal information. Deletion: You may request that we delete your personal information, subject to certain legal exceptions. Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format. Opt-Out: You may opt out of marketing communications at any time. Restriction: You may request that we restrict the processing of your personal information under certain circumstances. To exercise any of these rights, please contact us at privacy@telebria.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience: Essential Cookies: Required for the operation of our Services, including authentication, session management, and security features. These cannot be disabled. Analytics Cookies: Help us understand how visitors interact with our Services by collecting and reporting information anonymously. We use these to improve our products and user experience. Preference Cookies: Remember your settings and preferences (such as language, theme, and display options) to provide a personalized experience. Marketing Cookies: Used to track visitors across websites to display relevant advertisements. We only use these with your explicit consent. You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature of the data, the purposes for which it was collected, and applicable legal requirements. Business data you input into our Services is retained for the duration of your active subscription and for a reasonable period thereafter to allow for account reactivation. Upon request, we will delete or anonymize your data within 90 days, except where retention is required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will: - Update the "Last Updated" date at the top of this page - Provide prominent notice on our website or through email notification - Where required by law, obtain your consent to the changes We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Telebria, LLC Atlanta, Georgia Email: privacy@telebria.com Phone: (404) 482-2799 For general inquiries, you may also reach us at sales@telebria.com or through our Contact page.

See also our Terms of Service. If you have questions about this policy, please contact us.